Senior Manager, Value Realization

About the Role

Impact you will make

The FinThrive Value Services group is responsible for delivering exceptional customer onboarding outcomes and supports optimized adoption of our solutions. They advise and guide customers, ensuring each customer launches our products successfully, adopts it widely, and optimizes the value through the customer onboarding journey. We are seeking a strategic and people-focused Senior Manager to lead the Training & Advisory Services functions within our Value Services team. This leader will be responsible for building a scalable, adoption-driven education model and guiding a team of advisors to help customers realize the full value of our healthcare revenue management SaaS solutions. The ideal candidate will bring a strong background in customer education, advisory services, and healthcare SaaS, with a passion for improving customer outcomes and product adoption.

What you will do

• Directly manage a cross-functional team of advisors and trainers
• Support team leads in coaching, guidance, and professional development of their respective teams
• Manage team operations including resource planning, budgeting, and process optimization
• Design and implement a scalable, adoption-driven training model based on best practices and tailored to customer segments
• Integrate training throughout the customer onboarding journey and lifecycle to drive product adoption and value realization
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Marketing to ensure training content is relevant, timely, and impactful
• Leverage data and customer feedback to continuously improve training delivery methods (e.g., live, on-demand, self-service)
• Define and evolve advisory engagement models and frameworks that align with customer goals and business value
• Partner with customers to identify opportunities for improvement and guide them toward best practices and strategic outcomes
• Monitor and report on advisory impact using defined KPIs and customer success metrics including, but not limited to, training completion rate, product adoption rate, and time-to-value
• Foster a culture of collaboration, accountability, and continuous improvement

What you will bring

What we would like to see

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive .

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https : / / finthrive.com / careers#culture .

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com / careers-benefits .

FinThrive's Core Values and Expectations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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