Front Office Supervisor

Key Responsibilities:

• Lead, coach, and inspire a team of guest service agents to deliver outstanding hospitality and memorable guest experiences.
• Supervise daily front office operations, ensuring smooth check-ins, check-outs, and effective handling of guest inquiries and concerns.
• Maintain a welcoming, organized, and guest-ready front desk and lobby area.
• Serve as a resource for team members, offering support in handling challenging situations with professionalism and poise.
• Train and onboard new employees to uphold brand standards, policies, and guest engagement best practices.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless service delivery.
• Monitor and respond to guest feedback in real-time, implementing service recovery strategies where necessary.
• Execute upsell strategies that align with guest needs and revenue goals.
• Manage scheduling and shift coverage to ensure optimal staffing at all times.
• Ensure compliance with all safety, security, and quality standards.
• Perform regular performance reviews and provide actionable feedback and growth opportunities for team members.
• Stay informed on local attractions, amenities, and services to provide personalized recommendations to guests.

Our Culture: We THRIVE

At Titan Asset Management Group, we don't just serve guests - we foster a culture that puts people first. As part of our team, you'll embody our THRIVE values:

• Team Collaboration
• Human Sustainability & Responsibility
• Respect & Diversity
• Integrity & Transparency
• Value a Customer-Centric Approach
• Empowerment & Growth

If you're ready to lead with purpose and inspire excellence in every interaction, we invite you to grow your career with us at Hilton Garden Inn.

Pay rate: $18-$21 per hour, depending on experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.