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Genesys IVR Tester (Newark)
Genesys IVR Tester (Newark)Qualis1 Inc. • Newark, NJ, US
Genesys IVR Tester (Newark)

Genesys IVR Tester (Newark)

Qualis1 Inc. • Newark, NJ, US
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Genesys IVR Tester (with Cyara)

100% Onsite | Newark, NJ

Contract : 6 Months

Pay Rate : $40 / hr on W2

We are looking for an experienced Genesys IVR Tester with strong Cyara expertise and a background in BFSI (Banking, Financial Services, Insurance) environments. This role is fully onsite in Newark, NJ.

Key Responsibilities

  • Perform end-to-end IVR testing for Genesys-based contact center systems.
  • Develop test cases, test plans, and automation scenarios using Cyara .
  • Validate call flows, prompts, routing logic, integrations, and backend responses.
  • Execute functional, regression, and load testing cycles.
  • Identify defects, analyze root causes, and work with dev teams for resolution.
  • Ensure testing quality and compliance aligned with BFSI standards.
  • Provide clear documentation, test evidence, and status reporting.

Must-Have Skills

  • Strong hands-on experience with Genesys IVR testing
  • Cyara test automation expertise (critical)
  • BFSI domain experience (banking / financial call flows, compliance, security)
  • IVR call flow analysis, CTI understanding, voice app testing
  • Knowledge of APIs, backend validations, and log analysis
  • Strong communication and defect-tracking skills (Jira / ALM / QC)

    • Nice to Have

  • Exposure to SIP, telephony protocols, and call routing
  • Experience working in Agile teams
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    Newark • Newark, NJ, US

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