Analyst

Junior Process Analyst

Must Have Technical / Functional Skills The role is responsible for collaborating with multidisciplinary teams focused on designing innovative services and experiences that create measurable value to our clients while meeting business objectives. The role uses independent judgement to determine methods and approaches to work, developing key client-facing moment of truth journeys that define a clients relationship, partnering with internal clients to articulate a vision for a new or different type of service. The role makes decisions that influence department strategy, conducting research that builds empathy with the end client, deriving key insights, co-creating solutions, all with the goal of taking the service live. The role acts as a resource integrator, conducting primary research, synthesizing multiple data sources and research insights, and working with cross-functional teams to research and design detailed solutions.

What you'll be doing As a member of the Process Engineering team, youll identify and implement process improvements that enhance client experience and generate the right kind of profitability. As a Process Engineering Specialist, youll use your experience and direct client feedback to improve the quality of key processes that make a difference for our clients. Youll assist in the planning, development, and implementation of a process strategy that will build the bank of the future.

How you'll succeed

• Conducting process assessments Perform ongoing process reviews to identify issues early on and recommend solutions to business challenges. Stay on top of best practices and industry knowledge to identify process improvements that will create a best-in-class client experience.
• Presenting recommendations Provide feedback and advice on projects that will improve processes and resolve systematic issues. Consider business needs and make practical recommendations for continuous improvement.
• Leadership skills Use your expertise in process engineering methodologies and project management to lead projects and initiatives. Proactively gather data, information, and stakeholder feedback to provide informed guidance to your team.
• Maintain a collaborative work environment and support your team to resolve problems as they arise.

Who you are

Salary Range- $55,000-$65,000 a year

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