Service Advisor

Service Advisor

Pay: $6k to $9500 per month. Commission based pay plan

Schedule: Monday-Friday 7:15am-6pm and some rotating Saturdays 7:30am-4pm

Ready to accelerate your career? Join one of the fastest-growing automotive retailers in the nation! At Honda of Salem, a proud member of the Lithia Motors Inc. family, we're looking for a driven, customer-focused, high-performing Service Advisor to help us deliver the exceptional service our community has come to expect.

As a Service Advisor, you'll be the bridge between our customers and our highly skilled technicians. Your role is crucial in ensuring every guest receives honest, transparent, and efficient service the kind that builds trust and long-term relationships.

Key Responsibilities:

• Greet customers promptly and professionally.
• Accurately identify vehicle service needs and communicate them clearly.
• Provide detailed repair/service estimates and timelines.
• Coordinate with technicians and ensure work is completed on time.
• Maintain strong customer relationships with follow-ups and updates.
• Drive customer satisfaction and retention through exceptional service experience

Ideal Candidate:

• Proven experience as a Service Advisor or in a similar customer-facing role.
• Strong interpersonal, communication, and problem-solving skills.
• High energy, positive attitude, and a team-first mindset.
• A passion for helping others and delivering value through service.
• Ability to navigate technology with ease
• CDK experience is preferred
• Motivated to grow in the auto industry as a career
• A Honda enthusiast and a passion for the brand is preferred

Why Work With Us?

At Lithia Motors, we don't just build careers we build futures. We live and work by our Core Values:

• Earn Customers for Life-We go above and beyond to exceed expectations not once, but for a lifetime.
• Take Personal Ownership-We step up, take action, and deliver results we own the outcomes.
• Improve Constantly-We embrace change, challenge the status quo, and never stop learning.
• Have Fun-We love what we do, and it shows our culture is driven, upbeat, and rewarding

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a flat rate position that is also eligible for short-term and/or long-term incentives as part of total compensation.