Customer Service Representative

A company is looking for a Customer Service Representative.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and outbound calls

Provide accurate information about products and services and resolve customer issues efficiently

Document all interactions in the CRM system and achieve performance targets related to customer satisfaction

Required Qualifications

At least 1 year of prior customer service experience, preferably in a call center environment

Comfortable using computers and various software applications for managing customer interactions

Prior experience with Customer Relationship Management (CRM) systems is preferred

Proven ability to handle outbound calls effectively

Experience providing support through both email and voice channels is preferred