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End User Technical Support Analyst (Desktop Support)
End User Technical Support Analyst (Desktop Support)Quantaleap • Baton Rouge, Louisiana, LA, US
End User Technical Support Analyst (Desktop Support)

End User Technical Support Analyst (Desktop Support)

Quantaleap • Baton Rouge, Louisiana, LA, US
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Role :

  • End User Technical Support Analyst  (Desktop Support)                            Location : Hybrid, Baton Rouge, Louisiana Duration : Longterm Job ID : SR-5225179   Scope :
  • Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
  • Responsible  for  basic  field  support  hardware  and  software  device  support  including troubleshooting, hardware replacement, applying prebuilt image packages.
  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.    Expertise and / or relevant experience in the following areas are mandatory :
  • Active Directory  Domain Services
  • Windows Imaging  and Driver Management
  • User Profile analysis and migration
  • Customer Service Skills
  • Advanced troubleshooting with basic hardware and software components    Expertise and / or relevant experience in the following areas are desirable but not mandatory :
  • Experience in deployments with Microsoft System Center Configuration Manager
  • Desktop and Mobile Device imaging and user transition
  • Third party software to be migrated and handled on a case-by-case basis   Powered by JazzHR
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Desktop Support Analyst • Baton Rouge, Louisiana, LA, US

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