Naperville Public Library is hiring : Customer Services Assistant- Nichols Librar

POSITION SUMMARY

The Customer Services Assistant assists customers with the optimal use of Library services. Provides consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.

RESPONSIBILITIES

• Performs customer service activities for the Library, including processing and routing materials, issuing library cards, and collection of fees.
• Performs tasks associated with opening and closing the department.
• Responds to customer requests promptly and courteously, referring difficult or unusual requests to the appropriate Library staff with diplomacy.
• Assists customers with use of Library equipment, print resources, technology, and online resources.
• Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.
• Ensures the quality of the collection material by reviewing materials and routing damaged items to the appropriate department.
• Facilitates communication concerning building issues with the Facilities Department and Library management.
• Answers and responds to phone inquiries or routes calls to appropriate department.
• Supports curbside service and used materials sale.
• Handles lost and found materials according to established guidelines.
• Makes announcements over the public address system as needed.
• Accepts used material donations and routes to appropriate location.
• Collaborates on programs / projects with other staff, occasionally at other locations.
• Assists with paging list fulfillment, including pulling, processing, and shelving holds.
• Monitors and maintains order in the public areas to ensure a welcoming environment for customers.
• Assists in maintaining departmental statistics and reports.
• Attends professional development opportunities.
• Performs other related duties and special projects as assigned.

KNOWLEDGE / SKILLS / ABILITIES

EDUCATION / EXPERIENCE / QUALIFICATIONS

BENEFITS

The benefits for this position include :

WORK SCHEDULE

Mondays 1 : 00 PM - 5 : 00 PM

Tuesdays 5 : 00 PM - 9 : 00 PM

Wednesdays 9 : 00 AM - 1 : 00 PM

Thursdays OFF

2 Fridays 1 : 00 PM - 5 : 00 PM

1 Friday 12 : 30 PM - 9 : 00 PM

1 Saturday 8 : 30 AM - 5 : 00 PM

1 Sunday 1 : 00 PM - 5 : 00 PM

1 Saturday 1 : 00 PM - 5 : 00 PM

To learn more about us, go to and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)