Looking for multiple positions in several areas :
Areas of interest for candidate location :
- California market ( prefer surrounding areas such as Reno, Las Vegas, Oregon, etc. but would not skip out on CA residents)
- San Antonio / Houston, TX area
- Raleigh, NC or general Carolinas area
- Huntsville / Birmingham, AL / Columbus, MS
- Peoria, IL
- Detroit
Essential Duties and Responsibilities :
This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.The Field Service Technician performs a variety of duties, including, but not limited to, the following :Installation and Commissioning of new Heller CNC machining centers.Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.Provide professional technical support via phone or email to clients.Analyze in detail complex mechanical and electrical machine and automation components for failure modes.Support the transportation of tooling and spare parts to customer site.Discuss and diagnose issues onsite with customerRequest spare parts through Aftermarket Sales groupThoroughly document repairs on service reportsTrack and document expenses on expense reportsSupervisory Responsibilities :
NoneProcess Owner Responsibilities :
NoneEducation and Experience :
Minimum 2-year degree. Combination business and technical degree preferredAt least 5 years hands-on experience with heavy metal removal product lines and processes.Job Knowledge, Skills, and Abilities :
Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.Linear rails and carriagesBallscrew drivesServo motorsExternal absolute measuring systemAutomatic tool magazine and tool changerAutomatic pallet changerManual and Automatic workpiece loadingSpindle machining unitsServo amplifiers and closed loop systems480VAC and 24VDC electrical systemsPneumatic SystemsHydraulic SystemsLubrication SystemsCoolant Systems (flood and mist)Ability to conduct root cause analysis and create thorough and detailed service reports and records.Professionalism while taking on challenging situations.Ownership in meeting client goals.Must have excellent planning and time management skillsAbility to read and interpret blueprints.Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.Communicate effectively with customer maintenance techs, customer plant engineers and management.Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)Training Requirements :
General SafetyISO 9001 Quality System AwarenessISO 14001 Environmental AwarenessLockout / TagoutHeller NetworkNew Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.Assembly and Commissioning of machine within the USA or abroad.Training in Germany by Heller Academy trainers.Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.Physical Demands :
Physical exertion required.Regularly required to sit, stand, walk, bend and move about the facility.Personal Protective Equipment :
Safety glasses may be required while performing specific tasks.Hearing protection may be required while performing specific tasks.Steel toe safety shoes may be required while performing specific tasksWork Environment :
Works in both office and plant environment.Will be required to perform other duties as requested, directed, or assigned.
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