Fraud Program Manager

Fraud Risk Program Manager

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The Fraud Risk Program Manager is responsible for overseeing enterprise fraud detection and prevention. This leadership role includes managing a team of Detection Analysts, overseeing fraud system performance and vendor relationships, and ensuring compliance with regulatory and internal risk management standards. The incumbent exercises independent judgment and decision-making authority in strategic planning, operational oversight, and risk governance. This position requires advanced expertise in fraud risk, model governance, and cross-functional collaboration, and plays a key role in shaping fraud prevention strategy across the organization.

What You'll Do :

• Lead and manage fraud detection activities, ensuring effective monitoring and resolution of alerts.
• Oversee fraud recovery efforts in alignment with investigative functions to ensure timely restitution and case closure.
• Conduct quality control reviews to ensure accuracy and consistency in fraud detection and investigation practices.
• Conduct regular performance reviews and provide strategic coaching to enhance team effectiveness.
• Serve as the primary authority over the fraud detection system, including vendor relationship oversight and ensuring optimal system performance.
• Execute system performance tuning and optimization to strengthen detection capabilities.
• Identify, evaluate, and implement new fraud detection agents and technologies to advance program effectiveness.
• Lead the annual enterprise-wide fraud risk assessment, identifying vulnerabilities and recommending mitigation strategies.
• Conduct fraud risk assessments for new products and services to ensure proactive integration of fraud controls.
• Direct the Fraud Risk and Control Self-Assessment (RCSA) process in alignment with enterprise risk governance.
• Perform system coverage assessments to evaluate effectiveness and identify gaps in fraud detection.
• Oversee fraud models under the Financial Crimes Prevention (FCP) Model Governance framework, including change control management.
• Collaborate with model risk stakeholders on fraud model validations and ongoing performance monitoring.
• Partner with operational leaders to define and document fraud-related roles and responsibilities.
• Produce and deliver fraud metrics, dashboards, and strategic reports to senior management.
• Participate in the annual Business Continuity Planning (BCP) exercise to ensure fraud program resilience.
• Monitor fraud trends and provide strategic insights to enhance detection and prevention strategies, including the development and refinement of fraud-related policies and procedures.

Qualifications

Education

Benefits & Perks

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Special Instructions to Candidates