Shelter Operations Manager

Job Description

Job Description

Shelter Operations Manager

Olympic Hills Village

Posted on : 11 / 17 / 25

Location : 3121 NE 133rd St Seattle, WA 98125

Hours : Full-time, 40 hours per week, includes some weekends

Reports To : Program Manager

Pay Range : $31.50 - $33.65

Position Type : Non-exempt, non-union position.

This position supervises activities at the site and maintains a safe environment for all the program participants in the Enhanced Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Monitors, Case Managers and LIHI Management team.

Responsibilities :

Hire, supervise, and train staff, and interface with vendors, contractors, consultants, and community members.

Complete staff evaluations, set goals with clear performance expectations.

Address performance concerns

Troubleshoot client issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.

On-site, monitoring the Enhanced Shelter and surrounding areas. Coordinate activities, staffing and maintenance of the community and dining spaces, shelter units, and the surrounding property.

Ensure safety and well-being of the clients. Deploy de-escalation techniques.

Enforce Code of Conduct and LIHI policies.

Update and maintain the Program Roster with accurate information on a daily basis.

Assist clients in completing intake and other paperwork as needed.

Review security logs daily and incident reports and respond per policy.

Provide outreach and info to neighborhood organizations, clients, and attend the Monthly Community Advisory Council meetings.

Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds and the perimeter of the site.

Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner.

Maintain inventory of basic supplies and assist in ordering supplies.

Respond to clients / employees concerns and escalate as appropriate.

Respond to emergencies on site, being on-call with cell phone and performing perimeter checks.

Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns and other related issues.

Obtain and respond to input and feedback from clients.

Oversee inspection and upkeep of units and other structures and evaluate habitability and quality of life.

Work with LIHI Management on community notification, tours and community outreach. Foster a clean and safe environment.

Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform / system, in a timely fashion (within 24 or 48 hours for non-emergent issues).

Engage with assigned training and comply with training deadlines.

Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

Other duties as assigned.

Minimum Qualifications :

Experience working in the property management and / or human services field.

Ability to work with people with sensitivity to cultural, race, gender, mental health and class issues.

One year experience as a supervisor.

Ability to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.

Ability to work in a fast-paced, constantly changing priorities work environment.

Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow up.

Must have exceptional problem solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.

Must possess a strong sense of ethics, professional boundaries.

Respect for people experiencing homelessness, diplomacy / tact, and an optimistic approach are essential.

Must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.

Able to read, write, and communicate in English, with excellent writing skills.

Knowledge of MS Excel, MS Word, Google Docs / Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

Preferred Qualification :

Experience providing services to low-income and / or people experiencing homelessness.

Two years’ experience working in the property management and human services field

Other Requirements :

Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.

Must have access to reliable transportation.

Must be able to pass a driving record check.

Must pass criminal background checks and drug screening.

About us :

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include : families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.