Field Technical Manager (Bilingual English/Korean) (Lansing, MI)

Field Technical Manager (Bilingual English/Korean) (Lansing, Mi)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Summary

This role will be based in Lansing, MI and act as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues.

Responsibilities

Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs

Manages day to day activities of PRI's customer companies

Utilizes advanced metrics to analyze, develop and implement process development

Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures

Responsible for professional technical development of all field technical specialists

Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution

Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies

Manage information flow and knowledge transfer sessions for PRI's customer companies

Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.

Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles

Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues

Manages Installation & Service Manual Validation Process Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists

Coordinate with Technical Writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous

Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues

Perform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers

Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners.

Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area

Daily Production Data Analysis and Report Preparation

Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue

PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues

Maintain records of all preventive maintenance and troubleshooting tasks

Qualifications

Bachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety

Bilingual in English and Korean

Excellent communication skills and interpersonal skills to interact effectively with diverse client group

Ability to troubleshoot in depth service issues via phone and onsite

Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures

Ability to write reports and business correspondence

Ability to read and edit technical drawings/prints

Ability to effectively present information and respond to questions from management, clients and customers

Ability to work in a technically dominated environment: engineering, contracting and construction trades and able to absorb and commit technical information to knowledge quickly

Ability to anticipate and solve practical problems and resolve issues

Self-starter with the ability to work both independently and within a team

Ability to effectively communicate ideas and properly describe problems and solutions

Ability to effectively handle multiple tasks

Well-developed planning, organization, analytical, and decision making skills

Proficient computer skills, such as Excel and PowerPoint

Ability to produce clear, timely and concise documentation and have well developed problem solving skills