German Speaking Customer Service for Finance industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is designed to match the best candidates with the right employers, ensuring that both parties are satisfied with the placement. We are currently seeking a motivated and skilled individual for the position of German Speaking Customer Service Representative in the finance industry. This role offers a unique opportunity for a professional who is passionate about providing exceptional customer support while leveraging their language skills. As part of our project, which is owned by The House of Mercier, we pride ourselves on helping our candidates find their dream job abroad. By joining our team, you will not only enhance your professional experience but also contribute to a company that values excellence and cultural diversity within the workplace. If you are looking for an exciting career opportunity that allows you to utilize your language skills in a vibrant industry, we encourage you to apply.

Responsibilities

• Provide outstanding customer service support to German-speaking clients in the finance sector
• Resolve customer inquiries via phone, email, and chat in a timely and professional manner
• Maintain a deep understanding of the company's financial products and services
• Assist customers with account management, transactions, and financial advice inquiries
• Collaborate with team members to improve customer interaction and service quality
• Document customer interactions and maintain accurate records in the customer management system
• Identify and escalate complex issues to appropriate internal teams when necessary