Switchboard PBX Operator

Switchboard PBX Operator

Do you want to join an organization that invests in you as a Switchboard PBX Operator? At Parham Doctors' Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Parham Doctors' Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include : comprehensive medical coverage, additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, free counseling services, 401(k) plan, employee stock purchase plan, family support, referral services, consumer discounts, retirement readiness, rollover assistance services, preferred banking partnerships, education assistance, colleague recognition program, time away from work program, and employee health assistance fund.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Switchboard PBX Operator like you to be a part of our team.

Job Summary and Qualifications

As our Switchboard PBX Operator you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified. You will monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed. You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate. You will place and process long distance and Watts Line Calls for various departments and doctors' offices. Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines. You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

What qualifications you will need : 2 to 5 years' experience switchboard operator / customer service experience is preferred. Medical terminology is a plus. Possess the ability to work either days or nights; and rotating weekends.

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24 / 7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.