Account Specialist

Account Specialist

Joining the Light Industry Sales (LIT) team at Xylem, you will provide a complete line of pretreatment, generation, storage, and distribution solutions for high purity and wastewater applications in aerospace, beverage, government, health sciences, microelectronics, pharmaceuticals, biopharmaceuticals, universities, labs, and general industry. The role involves conducting market research, preparing sales reports, and meeting sales targets. Account Specialists must have excellent communication and negotiation skills, as well as the ability to work independently and manage their sales territory effectively.

Responsibilities : Lead Generation :

• Identify potential leads through market research and networking

Cold calling and emailing to reach out to prospects

Qualify leads and schedule appointments with potential customers

Customer Outreach :

Build relationships with existing and potential customers

Follow up with previous customers to maintain their business

Respond to customer inquiries and provide product information

Conduct product demos and presentations for interested customers

Sales Presentations and Reporting :

Create and deliver compelling sales presentations to potential customers

Customize presentations to address specific customer needs

Highlight product features and benefits to showcase value

Effectively communicate pricing and negotiate deals

Track and analyze sales data to identify trends and opportunities

Prepare sales reports and provide updates to management

Make recommendations for improving sales strategies

Monitor and meet sales targets and goals

Account Management :

Maintain and nurture relationships with current customers

Identify opportunities for upselling and cross-selling

Monitor customer satisfaction and address any issues or concerns

Collaborate with other departments to ensure customer needs are met

Order Processing :

Work closely with logistics and shipping departments to ensure timely delivery

Communicate order updates and any potential delays to customers

Handle order changes and returns

Customer Service :

Provide exceptional customer service and support

Address and resolve customer complaints or issues

Maintain a positive and professional attitude at all times

Ensure customer satisfaction and retention

Product Knowledge :

Develop a thorough understanding of company products and services

Stay updated on industry trends and competitors' offerings

Educate customers on product features and benefits

Continuously learn and adapt to new product releases and updates.

High Impact Behaviors :

Continuous Professional Development : Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

Collaboration and Teamwork : Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

Results-Driven Performance : High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications :

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. We are committed to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.