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IT Field Support Engineer
IT Field Support EngineerNewGen Administrative Services • Montebello, CA, United States
IT Field Support Engineer

IT Field Support Engineer

NewGen Administrative Services • Montebello, CA, United States
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  • [job_card.full_time]
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Join to apply for the IT Field Support Engineer role at NewGen Administrative Services

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Join to apply for the IT Field Support Engineer role at NewGen Administrative Services

Are you looking for your new career? We are now hiring an IT Field Support Engineer to be the newest member of our awesome team!

Salary Range : $28-33 per hour

We are seeking an experienced IT Field Support Engineer to provide on-site and remote technical support to healthcare facilities and field staff, ensuring optimal functionality of hardware, software, and network systems critical to patient care and operational efficiency. This role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced, healthcare-centric environment.

We believe in cultivating a family culture and thrives on person-centered care. While building a positive culture focused on a shared vision, trust, communication and collaboration, our mission is to provide compassionate, quality care that focuses on the unique needs of our residents and families.

We believe in teamwork, creativity, respect, appreciation, honesty, and integrity.

What makes us special?

  • Competitive Wages!
  • Great benefits Medical, dental, and vision coverage
  • Growth Opportunities
  • Continuing Education / Training Opportunities

Are you ready to contribute to a team, committed to excellent customer service and dedicated to each individuals unique talent?

If yes, as an IT Field Support Engineer you will :

  • Provide technical support for end users in post-acute care settings (clinicians, administrative staff, etc.)
  • Install, configure, and maintain PCs (laptops, Desktops, etc.), mobile devices, printers, and networking equipment at remote facilities and patient care centers.
  • Support EHR systems, scheduling platforms, and healthcare-specific applications.
  • Troubleshoot and resolve issues related to hardware, software, connectivity, and peripheral equipment.
  • Conduct site assessments to ensure network readiness and technology compliance with healthcare regulations (e.g., HIPAA).
  • Maintain inventory and asset tracking for all deployed IT equipment.
  • Assist in onboarding / offboarding of field staff and clinicians, ensuring access to all required systems.
  • Serve as liaison between IT, clinical operations, and vendors to resolve issues quickly and minimize downtime.
  • Document incidents, service requests, and solutions in a ticketing system.
  • Travel to field locations regularly, with occasional overnight stays.

    • Must Have

  • Bachelors degree in information technology, Computer Science, or a related field (or equivalent work experience) preferred.
  • 3+ years in a technical support or field service role
  • Strong knowledge of Windows OS, Microsoft 365, mobile device management (MDM), and basic networking concepts
  • Familiarity with HIPAA and healthcare data privacy requirements
  • Ability to lift up to 50 pounds and install / transport equipment
  • Excellent interpersonal and communication skills
  • Valid drivers license and reliable transportation

    • Nice To Have

  • Experience in post-acute or healthcare IT environments (home health, hospice, long-term care)
  • Familiarity with EHR systems (e.g., Homecare Homebase, PointClickCare, MatrixCare)
  • A+ or Network+ certification

    • Equal Opportunity Employer

    All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, veteran or disability status, or any other characteristic protected by law.

    Pay Transparency Statement

    Compensation for roles varies depending on a wide array of factors including but not limited to the location, role, skill set and level of experience. As required by state or local law, we provide a reasonable pay scale to include the hourly or salary range that we reasonably expect to pay for roles, as stated above.

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    Hospitals and Health Care

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