Associate Manager Infrastructure Services, Data Center - Tulsa, OK

Data Center Operations Manager

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Location - Tulsa, OK. This position is required to perform on-site duties Monday through Friday with possible weekends and evenings depending on escalations and other business factors.

Essential Job Functions

• Management of the Tulsa data center operations team.
• Onboarding and training of new hires.
• Interface and manage the onsite cable team, site support team, and media team to ensure daily operations is executed within quality and efficiency goals.
• Performance management of all direct reports. Annual appraisals, performance improvement planning, continuous education, and mandatory training compliance of the team.
• Work effectively within a matrix organization, collaborating with cross-functional partners, vendors, and internal teams to resolve issues and maintain operations.
• Manage multiple data center projects from inception to completion overseeing all phases, including concept development, hardware design, installation, and testing and turnover.
• Management of overall incident tickets and priority of projects.
• Coordination with onsite data center facilities management for site escalations.
• Assistance with data center workload placement and capacity planning.
• Support of audits and tours as requested (PCI, ISO, SOC)
• Assistance with new client projects, design and engineering support.
• Vendor management and coordination.
• Data Center Planning
• Support DXC Technology Data Center IT equipment installation and removal planning activities.
• Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds.
• Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.
• Service Management
• Support DXC Technology's Service Management process and procedures including performing activities in the designated DXC Technology tools and ticketing systems.
• Provide a completed root cause analysis report with remediation actions for incidents resulting from a failed task or preventable event in accordance with DXC standards and service level targets of this SOW.
• Perform ITIL level activities related to Incident, Problem and Change.
• Review requests in DXC Technology tools and ticketing systems.
• Contribute to the creation of tickets and content in DXC Technology Tools and ticketing systems.
• Attend DXC Technology planning meetings to prepare for planned activity windows.
• Approve requests in DXC Technology tools and ticketing systems.
• Record activities performed in DXC Technology tools and ticketing systems.
• Mark requests complete in DXC Technology tools and ticketing systems.
• Perform problem and root cause activities related to facilities incidents.
• Documentation
• Accurately track, record, and maintain documentation related to data center systems and environments.

Preferred Qualifications

Minimum Qualifications

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.