Customer Success Manager

Customer Success Manager

Customer Success Managers (CSMs) are charged with driving accelerated 'Time to Production' and Customer led growth, operating as a trusted advisor and customer advocate, delivering successful outcomes for our customers and industry leading NRR (Net Retention Rate). A key aspect to success in the role is persistence : forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.

You Will :

• Act as a direct liaison between Redpanda and the customer on their Redpanda journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline
• Facilitate and coordinate removal of any blockers to adoption enabling them to fulfill their agreed success criteria and accelerating their time to value
• Act as the customers' trusted Redpanda advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customers' needs, aligning the appropriate Redpanda resources (Solutions Architects, Engineering, Product Management, Support)
• Be comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders

You Have :

Nice to Have :

U.S. base salary range for this role is $140,000-$165,000, not including bonus and / or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, as well as by the solo dev prototyping a React application on her laptop. Think of it as a streaming data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe. Join Redpanda if you'd enjoy being part of a fast-moving, 100% remote organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.