Entry Level Customer Representative

Be the Voice Behind the Connection—Support Lumen Customers with Us!

Azul Connections Inc. , a marketing firm that connects leading telecom brands with local communities, is hiring an Entry Level Customer Service Representative to support Lumen’s connectivity mission in Las Vegas. In this role, you’ll assist customers across digital channels, help them navigate Lumen’s fiber and internet services, troubleshoot service issues, and provide clear, friendly support.

As an Entry Level Customer Service Representative, you’ll help Lumen customers navigate their fiber and internet services with clarity and care. In this Entry Level Customer Service Representative role, you’ll receive hands-on training, build lasting relationships, and gain the skills needed to grow in telecom support and campaign coordination.

Why the Entry Level Customer Service Representative Role Matters

You’re not just answering calls—you’re shaping experiences. As an Entry Level Customer Service Representative, your clarity and care help Lumen build trust, drive retention, and elevate our Las Vegas campaign.

Day-to-Day Duties of the Entry Level Customer Service Representative

Respond to inbound inquiries from Lumen customers via phone, email, or chat—providing clear, accurate information about services, plans, and billing.

Resolve service-related issues quickly and professionally, escalating complex cases to internal teams while maintaining Lumen’s standard of excellence.

Process account updates, service orders, and returns with precision and timeliness to ensure smooth customer experiences across Lumen’s platforms.

Document all customer interactions and transactions using CRM tools to support service tracking, feedback analysis, and campaign performance.

Collaborate with internal departments—including billing, technical support, and operations—to streamline service delivery and improve customer satisfaction.