Customer Account Manager

Job Description

Job Description

InRule Technology®, Inc. is a PE-backed SaaS company with hundreds of customers in more than 40 countries. Our integrated Decision Intelligence Platform (DIP) combines decisioning, process automation, and machine learning to help IT and business leaders make better decisions faster, operationalize AI, and improve complex processes.

We are trusted by some of the world’s largest banks, insurance companies, healthcare organizations, and governments for mission-critical applications. By making automation accessible, InRule increases productivity, drives revenue, and delivers exceptional business outcomes.

We are seeking a driven and customer-focused Customer Account Manager to own a defined book of accounts and serve as a trusted partner to our clients. In this sales-focused role, you will be responsible for driving renewals, expanding relationships within accounts, and ensuring customer satisfaction in close collaboration with our Customer Success (CS) team. Your success will be measured by bookings performance and overall account growth.

Key Responsibilities

• Own and manage a portfolio of assigned customer accounts.
• Build and maintain strong, long-term client relationships, acting as the primary point of contact.
• Partner closely with the Customer Success team to ensure seamless onboarding, adoption, and ongoing value delivery.
• Drive contract renewals and identify expansion opportunities to grow revenue within existing accounts.
• Develop account strategies to achieve or exceed sales quotas and growth targets.
• Proactively identify customer needs and align solutions that drive business outcomes.
• Maintain accurate forecasting and pipeline management in CRM systems.
• Represent the voice of the customer internally, collaborating with Sales, CS, and Product teams.

Required Skills and Experience

Performance Metrics

Location

Compensation & Benefits

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