Housekeeper

Job Description

Job Description

Room Attendant

Rooms / Housekeeping

Reports to Director of Housekeeping

Under the general guidance of the Director of Housekeeping, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas. Ensure all of our guests receive high quality and personalized service with a smile.

Responsibilities

• Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
• Supply clean linen, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationery, vacuum all rooms thoroughly including hallways
• Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
• Dispose of all rubbish and dirty linen safely and correctly
• Ensure that all equipment is maintained in a serviceable condition and report faults immediately
• Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
• Handle guest complaints promptly and with thorough follow up, referring to others when necessary. Use their name when possible.
• Follow key procedures and take responsibility for assigned keys
• Hand in all lost property immediately and follow hotel lost and found procedure
• Assist in special cleaning projects as assigned
• Handle all guest property in an efficient and correct manner
• Report any damage to bedding, curtains and soft furnishings
• Report any room that does not require service, “Do Not Disturb” or double locked
• Report any shortage of linen, supplies or equipment
• Comply with Health and Safety hazards and report these at once
• Assist fellow Ambassadors to perform similar or related jobs as necessary
• Follow the appearance and dress policy in the handbook. Be dressed in the current uniform for the season
• Maintain an impeccable uniform
• Live the Vibe Card daily
• Press bed linens for guest rooms
• Attend scheduled meetings and Ambassador functions