Senior Director, Customer Engineering

OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT / tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

Challenge

We are seeking a solution oriented, customer obsessed senior candidate to lead our global Customer Engineering team within R&D. As a Senior Director, Customer Engineering, you will drive deep technical partnerships with our strategic customers. This high impact role will deliver revenue growth and improved retention through a design partner program. You will collaborate with various organizations within OneTrust to discover, assess and deliver value to our customers across various domains and verticals. Within the design partner program, you will manage all activities leading up to a successful delivery of customer requirements, including designing, building and delivering solutions, sometimes co-developed, that meet OneTrust architecture and platform standards.

Mission

Build and lead a team of highly skilled engineers while serving our strategic customers to adopt and scale on OneTrust solutions and platform. Serve as a trusted advisor to our strategic customers by partnering within OneTrust and providing technical and solution oversight to all their requirements. Engage in customer roadmap requirements and prioritize deliveries to these customers across short term and long-term capabilities aligned with OneTrust product roadmap.

You Are

You are an innovative leader who owns ideas and turns them into opportunities and results, who can imagine the impossible, build strategies and take the leap. You are data driven, who can assess risk and pursue outcomes without the fear of failure. You are persistent and obsessed with customers by relentlessly pursuing a solution to their problems and overcoming objections. You are extremely collaborative by listening to different viewpoints and diverse perspectives and will work together to drive a valuable outcome to our customers. You own quality outcomes and manage the team to deliver engineering excellence.

Responsibilities

Build a solution centric, customer obsessed global Customer Engineering team through your leadership and mentorship

Maximize design-win opportunities across strategic accounts and reference design partners by supporting them with deep timing expertise and tailored solutions pre-sale and post-sale

Establish deep technical relationships with key customers including system architects and technical management, serving as trusted advisor on timing

Deliver training programs and technical contents (technical collaterals, application use cases, prescriptive architecture, competitive analysis) to GTM teams that increase sales and implementation effectiveness

Impact roadmap and product definition through your application and customer insights

Define and enforce engineering excellence standards including architecture principles, code quality, observability, and system resilience

Design strategies for future development projects based on the company's overall objectives and resource availability

Implement innovative technologies

Coordinate with internal and external stakeholders

Provide technical oversight to your team

Ensure projects are delivered according to schedule with engineering excellence and quality outcomes

Find opportunities to drive continuous improvements

Build and scale the team with onboarding and mentoring programs

Coach, mentor and guide individuals and teams to upskill and reach their full potential

Serve as the key voice of engineering in leadership forums, presenting delivery performance, quality insights, customer health and continuous improvement initiatives.

Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, or related technical field

Minimum of 18+ years of engineering experience with a strong track record of successful development and delivery of complex, enterprise-class software that results in material market impact

Recent experience in building and deploying customizable, workflow-integrable, enterprise-quality systems

Strong business acumen with the ability to connect technical solutions to customer and market needs

Proven track record building and managing global application or field application engineering team

Strategic thinker with the ability to translate insights into action plans

Self-starter with a track record of delivering results independently

Good understanding of delivery on cloud technologies, networking system architecture, and design methodologies

Effective project management mentality along with a strong strategic and analytics approach

Salary Range

$225,150 - $337,725 USD (for California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington based candidates)

Where We Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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