Talent.com
Senior Collector (Charge Off)
Senior Collector (Charge Off)Exeter Finance • Irving, TX, United States
Senior Collector (Charge Off)

Senior Collector (Charge Off)

Exeter Finance • Irving, TX, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary :

Manage a portfolio of accounts that are 81+ days delinquent, utilizing advanced collection strategies to resolve overdue payments. Use advanced knowledge of debt recovery, customer negotiation, and conflict resolution to handle complex accounts, including high-value or high-risk cases.

Job Duties :

  • Manage and analyze a portfolio of high-risk delinquent accounts by developing the most suitable collection strategies, proactively identifying high-risk accounts to avoid further delinquency. Negotiate payment arrangements with customers, such as settlements, payment plans, and other resolutions.
  • Maintain accurate records of all customer interactions, payment arrangements, disputes, and resolutions, and ensure timely reporting of account statuses, collection efforts, and risks to management.
  • Resolve complex disputes, payment issues, or escalations from junior collectors, and provide feedback, training, and support to improve team performance and maintain customer satisfaction.
  • Meet or exceed department goals related to recovery rates, resolution times, and account management targets by continuously reviewing and refining collection approaches based on industry trends and regulatory changes.
  • Collaborate with internal teams to address customer issues, resolve escalated cases, and support broader department objectives; escalate unresolved or particularly challenging cases for further action as needed.
  • Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.

Education and Work Experience :

  • Education : High school diploma or equivalent, degree preferred
  • Work Experience : 2+ years in auto finance operations (2+ specialty groups required for specialty teams)
  • Extensive experience in collections or debt recovery, with a demonstrated ability to manage complex or high-risk accounts.
  • Advanced negotiation skills and the ability to reach favorable outcomes while maintaining positive customer relationships.
  • Deep understanding of collections practices, legal regulations, and industry standards related to debt recovery.
  • Strong communication skills, both verbal and written, with the ability to handle difficult customer interactions with professionalism and tact.
  • Leadership and mentoring abilities, with experience guiding and training junior team members.
  • Excellent organizational skills, with the ability to manage a large and diverse portfolio of accounts.
  • Proficiency with collection software, CRM systems, and office productivity tools.
  • Strong problem-solving skills, with the ability to analyze situations and develop effective strategies for collection.
  • Ability to work independently and as part of a team, achieving individual and department-wide goals.
  • High attention to detail and the ability to accurately document and track account status and customer interactions.
  • Ability to maintain composure in high-pressure situations and navigate customer disputes or challenges effectively.

    • #LI-Remote

    Exeter Finance LLC is an Equal Opportunity Employer.

    Individual compensation packages are based on various factors unique to each candidate including

    skill set, experience, qualifications and other job-related reasons.

    22.50 USD-$28.50

    [job_alerts.create_a_job]

    Collector • Irving, TX, United States

    [internal_linking.related_jobs]
    Part-Time Trash Collector - Evening Shift - Pickup Truck Required

    Part-Time Trash Collector - Evening Shift - Pickup Truck Required

    Valet Living • Waxahachie, TX, United States
    [job_card.part_time]
    A personal and reliable open-bed pickup truck or vehicle hauling a trailer is REQUIRED for this position.Are you looking for a part-time job that keeps you moving and helps you earn extra income? W...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    CAVA - Las Colinas • Irving, TX, US
    [job_card.full_time] +1
    At CAVA, we love what we do, and we try and make every day as fulfilling as the last.Our restaurants need team members to make the magic happen every day. Everyone matters and we’re here to ce...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    MB Waxahachie • Waxahachie, TX, US
    [job_card.part_time]
    If you enjoy working in a fast-paced, casual food environment and you’re ready to work hard, we would love to have you join our team. Working as a team member is the perfect way to start your ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director, Product Delivery

    Senior Director, Product Delivery

    Vizient, Inc. • Irving, TX, United States
    [job_card.full_time]
    When you're the best, we're the best.We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Memory Care Team Member

    Memory Care Team Member

    Morada Cedar Hill • Cedar Hill, TX, US
    [job_card.full_time]
    Morada is committed to providing exceptional care and support to individuals in need of our services.We strive to create a safe, nurturing, and empowering environment for both our clients and our t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Need a Side Hustle? Deliver with Gopuff!

    Need a Side Hustle? Deliver with Gopuff!

    GoPuff • Midlothian, TX, US
    [job_card.part_time] +1
    Deliver with Gopuff and get paid to deliver what your neighbors need from a Gopuff facility near you! With one centralized pickup location and smaller delivery zones, Gopuff makes earning effortles...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Earn Money Delivering With Gopuff

    Earn Money Delivering With Gopuff

    GoPuff • Midlothian, TX, US
    [job_card.part_time] +1
    Deliver with Gopuff and get paid to deliver what your neighbors need from a Gopuff facility near you! With one centralized pickup location and smaller delivery zones, Gopuff makes earning effortles...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Outside Sales

    Outside Sales

    Sunstate Equipment • Carrollton, TX, United States
    [job_card.full_time]
    Where Safety and People are Core Values.We care about our People and it shows!.Pay dependent on experience; PAID WEEKLY!. Typical Schedule : Monday - Friday (55-60 Hrs.Company truck, cell phone, and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Data Collection Representative

    Data Collection Representative

    RDSolutions formerly RetailData • The Colony, TX, US
    [job_card.part_time]
    The retail industry continues to see unprecedented dynamics as it pivots to a true omni-channel shopping experience.Informed retailers are succeeding, and RDSolutions is providing them with the con...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted]
    Hiring Now - Work from Home - No Experience

    Hiring Now - Work from Home - No Experience

    OCPA • Venus, Texas, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Dust Collector Sales and Service

    Dust Collector Sales and Service

    MTSI • Flower Mound, TX, United States
    [job_card.full_time]
    Career Advancement Opportunities.Dust Collection regulations have made this a growing market and MTSI is in need of additional people to service it. We are looking for Dust Collector Technicians to ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    2+ Yrs Exp. OTR CDL-A Drivers - Earn $78,000-$109,200 / Year + Benefits

    2+ Yrs Exp. OTR CDL-A Drivers - Earn $78,000-$109,200 / Year + Benefits

    APL Cargo, Inc. • Arlington, TX, US
    [job_card.full_time]
    Top-Paying Reefer OTR Positions Now Available at APL CargoAverage 2,500 - 3,500 Weekly Miles.Start at 60 CPM - Earn $78,000 - $109,200 per year. Up to 2 CPM performance bump after 90 days.Up to 2 CP...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    McAlister's Deli (The Saxton Group) • Waxahachie, TX, US
    [job_card.full_time]
    We are hungry, and we aren't just talking about sandwiches! Come taste success at one of America's largest restaurant franchisees. Put people at the heart of everything we do.Genuine H...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Counter Salesperson

    Counter Salesperson

    Hajoca Corporation • Arlington, TX, US
    [job_card.full_time] +1
    Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the pr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    2nd Shift Bulk Powder Material Handler

    2nd Shift Bulk Powder Material Handler

    Regal Staffing Services • Midlothian, TX, US
    [job_card.full_time]
    Regal Staffing Services now hiring.Monday - Friday with Some Saturdays for Mandatory OT (2 : 00pm to 12 : 30am) : .Mix all types of herbs according to formulas specifications. Read orders of products that...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    6 Months Exp CDL-A Team Driver - Home Time - Earn $192,400-$228,800 / Yr

    6 Months Exp CDL-A Team Driver - Home Time - Earn $192,400-$228,800 / Yr

    Transco Lines • Irving, TX, US
    [job_card.full_time]
    Transco Lines is Now Hiring CDL-A OTR Team Drivers!.Earn $192,400-$228,800 Annually Per Team.Dedicated teams - Earn $192,400-$228,800 annually per team. CPM (With HAZMAT and Doubles Endorsements).Th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Specimen Collector I

    Specimen Collector I

    Aegis Sciences Corp • Southlake, TX, United States
    [job_card.full_time]
    Duties will include maintaining the integrity of the collection process, maintaining records for reporting purposes, obtaining initial insurance verification for billing purposes, and packaging the...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Innovation Cup 2026 - Team Advanced Electronic Materials (all genders)

    Innovation Cup 2026 - Team Advanced Electronic Materials (all genders)

    Merck KGaA • Arlington, TX, United States
    [job_card.full_time]
    Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives wi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]