Senior Collector (Charge Off)

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary :

Manage a portfolio of accounts that are 81+ days delinquent, utilizing advanced collection strategies to resolve overdue payments. Use advanced knowledge of debt recovery, customer negotiation, and conflict resolution to handle complex accounts, including high-value or high-risk cases.

Job Duties :

• Manage and analyze a portfolio of high-risk delinquent accounts by developing the most suitable collection strategies, proactively identifying high-risk accounts to avoid further delinquency. Negotiate payment arrangements with customers, such as settlements, payment plans, and other resolutions.
• Maintain accurate records of all customer interactions, payment arrangements, disputes, and resolutions, and ensure timely reporting of account statuses, collection efforts, and risks to management.
• Resolve complex disputes, payment issues, or escalations from junior collectors, and provide feedback, training, and support to improve team performance and maintain customer satisfaction.
• Meet or exceed department goals related to recovery rates, resolution times, and account management targets by continuously reviewing and refining collection approaches based on industry trends and regulatory changes.
• Collaborate with internal teams to address customer issues, resolve escalated cases, and support broader department objectives; escalate unresolved or particularly challenging cases for further action as needed.
• Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.

Education and Work Experience :

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Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

22.50 USD-$28.50