Lead Veterinary Assistant / Technician

PetVet Care Centers' Family Friends Veterinary Hospital is currently seeking Lead Veterinary Assistant / Technician to join their team.

At PetVet Care Centers, our mission is to improve the lives of animals and people providing exceptional and compassionate care at every stage for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

• A working supervisor who performs the duties of medical technical staff (, technicians and assistants) as well as scheduling and supervising the staff of the assigned department. Expedites the care and efficiency of the department. In charge of patient care standards for the department. Must lead the team by example, demonstrating organizational skills, following company policies, and maintaining a professional attitude.

Key Responsibilities

• Maintain processes for effective medical record keeping and billing
• Collect and process work charts
• Assist with entering in-patient charges and/or procedures performed in billing system
• Ensure invoices are sent monthly and as requested by clients and doctors
• Process payments and monthly statements
• Resolve escalated financial problems with clients, collecting delinquent accounts and "NSF' checks; determines when special financial agreements are appropriate
• Assist with monitoring and reporting on accounts receivable
• Prepare, print and mail invoice or statement copies for customers as requested
• Performs other duties as assigned
• Be dependable and punctual

Qualifications (Required)

• High School Diploma or the equivalent.
• 3-5 years of experience in the field.
• Veterinary Technician credentialing or equivalent experience.
• High level of competence in the complete range of veterinary technician skills.
• Working in a team environment.
• Customer Service.
• Attention to detail.
• Verbal and written communication skills.
• Supervisory skills, including performance management, feedback, and communications.
• Staff scheduling skills.
• Professionalism and ability to properly handle confidential information.

Preferred Skills (Nice to Have)

• Previous leadership role
• RVT license.
• Leadership skills.
• Time management.
• Organization skills.
• Interpersonal skills.
• Multi-tasking and setting priorities.
• Empathy.

Schedule

• Flexible. Monday to Friday, 9AM-6PM
• Saturday, 8AM-4:30PM

What We Offer
We care deeply about supporting our team members professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range$22$23 USD

At PetVet Care Centers, were committed to a Culture of Care for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether youre providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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