Medical Assistant Trauma Clinic

Multidisciplinary Trauma Clinic Clinical Support

Provides clinical support to health care professionals to ensure the delivery of quality health care services. The multidisciplinary trauma clinic is a comprehensive clinic that supports West Michigan only level one trauma center. Our clinic includes burn, orthopedic trauma, acute care surgery, and physical medicine and rehabilitation. Our goal is to provide convenient and comprehensive care to patients who have suffered a traumatic injury. For convenience of the patient, we have the ability to offer multiple appointments with different trauma specialty providers in one location. We have a social worker, nurse navigation services, collaborative amputation clinic, and on-site x-ray services. We are a very fast paced office. Teamwork is a must in our space where we all strive to deliver exceptional care to our patients who have been involved in a traumatic incident. Practice manager and supervisor strives to make it an environment where all team members feel safe, can have fun, and enjoy coming to work.

Facilitates efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.

Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of electronic health record in basket.

Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate department/unit personnel.

Greets and communicates with patients and significant others in a manner consistent with caring and respect. Communicates, collaborates, and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.

Collects and monitors patient data, reporting patient data and patient needs as directed. Documents care consistent with documentation guidelines, and patient chargeable items/services according to standards.

Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.

Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.

High school diploma or equivalent required. Successful completion of a competency-based orientation program required. One year of relevant experience working in a physician practice or healthcare setting preferred. One of the following required within 120 days: AAMA certified medical assistant (CMA), AMT registered medical assistant (RMA), NHA certified medical assistant (CCMA), NCCT certified medical assistant (NCMA), NAHP certified medical assistant (NRCMA), AHA or ARC basic life support (BLS) certification.

Comprehensive benefits package to meet your financial, health, and work/life balance goals. On-demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance. Traditional and Roth retirement options with service contribution and match savings.