Technical Support SpecialistVirtualVocations • Kissimmee, Florida, United States
Technical Support Specialist
VirtualVocations • Kissimmee, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Tech Service Desk (After Hours) professional.
Key Responsibilities
Answers moderately complex questions and resolves service requests related to hardware, software, and network administration
Escalates complex problems to resolver teams or vendors as necessary
Supports L1 agents with day-to-day queries regarding client incidents and requests
Required Qualifications and Education
High School Diploma or GED required
Technical certification or Associate Degree may be required
1-2 years of experience in a related area
Working knowledge of data and voice network concepts
Proficiency in English and local languages of supported countries
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Technical Support Specialist • Kissimmee, Florida, United States
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