Technical Support Specialist

A company is looking for a Front-Line Technical Support professional for their field marketing platform.

Key Responsibilities

Handle inbound support requests via email, Slack, and scheduled calls

Provide proactive training for heavy users on new features

Support troubleshooting for iOS, Android, and web applications, including AI-powered analytics

Required Qualifications

Experience using LLMs (ChatGPT, Claude, or similar) in work or personal projects

Understanding of AI agents and user interactions with them

Comfort with troubleshooting across web, iOS, and Android platforms

Experience in training users on new functionalities

General aversion to unforced errors