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Field Service Engineer
Field Service EngineerEquipNet • Seekonk, MA, United States
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Field Service Engineer

Field Service Engineer

EquipNet • Seekonk, MA, United States
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

EquipNet is seeking a Field Service Engineer to provide expert technical support for a wide range of laboratory instrumentation, with a primary focus on LC-MS and GC-MS systems. This role includes remote and on-site support, ensuring optimal system performance, compliance, and customer satisfaction across leading biotech, pharmaceutical, chemical, and environmental laboratories. Key Responsibilities

  • Deliver remote and on-site technical support for LC-MS and GC-MS instrumentation, ensuring maximum performance and uptime.
  • Diagnose and troubleshoot hardware, software, and application-related issues on systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer.
  • Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
  • Support the installation, qualification (IQ / OQ / PQ), and validation of new LC-MS and GC-MS systems.
  • Optimize instrument performance through tuning, method troubleshooting, and workflow improvements.
  • Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
  • Maintain accurate service logs, compliance records, and documentation of all service activities.
  • Serve as a brand ambassador, promoting EquipNet’s technical expertise and commitment to client success.
  • Partner with engineering, customer service, and technical support teams to expedite complex problem resolution.
  • Extend support to additional platforms, including Hamilton Liquid Handlers and Becton Dickinson Flow Cytometry systems.

Required Skills & Qualifications

  • Strong expertise in LC-MS and GC-MS systems, including hardware troubleshooting, maintenance, and software configuration.
  • Ability to diagnose complex failures and implement effective solutions quickly.
  • Familiarity with chromatography data systems (CDS) and mass spectrometry software.
  • Excellent problem-solving, analytical, and communication skills.
  • Strong organizational skills with a focus on compliance, accuracy, and documentation.
  • Ability to work independently in client environments while maintaining a professional, service-oriented approach.

    • Experience & Education

  • Associate’s or Bachelor’s degree in Analytical Chemistry, Engineering, Instrumentation, Biomedical Engineering, or related field (or equivalent experience).
  • 3+ years of experience servicing or supporting LC-MS / GC-MS instrumentation in biotech, pharma, chemical, or environmental industries.
  • Hands-on experience with systems from SCIEX, Agilent, Thermo Fisher, Waters, Shimadzu, Bruker, and PerkinElmer (highly preferred).
  • Experience with Hamilton Liquid Handlers and BD Flow Cytometry systems preferred.
  • Knowledge of regulatory standards (GLP / GMP, ISO, FDA) is a plus.
  • Proficiency with PC operating systems (Windows XP / 7 / 10) and Microsoft Office Suite.
  • Valid driver’s license and ability to travel up to 25% overnight.

    • Compensation & Benefits

  • Salary Range : $70,000-$90,000 plus variable component.
  • Comprehensive health and dental insurance
  • 401(k) plan with year-end employer contribution
  • Paid time off and holidays
  • Professional development opportunities, including training and certifications
  • Supportive, collaborative work environment with opportunities for advancement

    • Location

    Seekonk, MA

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