Program Manager

Job Description

Job Description

DEPARTMENT : Workforce Development

SUPERVISOR : Career Center Director

POSITIONS SUPERVISED : Eligibility Supervisor, Program Support Specialist, Retention & Data Specialist, Workshop & Assessment Specialist

Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

GENERAL JOB DESCRIPTION

The Program Manager oversees workforce development programs, staff, and community partnerships to ensure high-quality services that meet participant, employer, and funder requirements. This role leads program design, implementation, evaluation, budgeting, and performance management while building strong relationships with employers, Michigan Works partners, and community organizations. The Program Manager supervises a multidisciplinary team, tracks outcomes and compliance metrics, and drives continuous improvement to meet placement and service goals. The position also serves as a visible ambassador for Gesher, promoting workforce services through outreach, public engagement, and strategic partnerships.

QUALIFICATIONS

Education :

Bachelor’s degree in business, marketing, social work, HR or related field required; Career Development Facilitator certification preferred.

Other :

Three years related management / supervisory experience. Knowledge of and experience in dealing with the business community, government officials and employment services essential. Interpersonal skills and cultural sensitivity sufficient to effectively relate to and communicate with employers, participants, funding sources, public and staff. Composition skills sufficient to prepare required reports, grants, correspondence, etc.

DUTIES AND RESPONSIBILITIES

• Assist Director by providing oversight, review and evaluation of current programs and services. Handle new program and service design, planning, development and evaluation.
• Work with representatives from various community organizations to provide outreach to unengaged job seekers. Partner with community organizations that can serve as referral services to help job seekers to reduce barriers.
• Develop business / community relations to meet workforce development needs : Develop and coordinate outcome-based placement activities to meet the needs of job seekers and build an effective system to meet and support employer needs.
• Maintain and provide reports tracking customer information, attendance and activity to ensure necessary services are received in accordance with funding source requirements.
• Recruit, train and evaluate designated staff to ensure quantity and quality of work and promote professional growth and development. Complete written performance evaluations as required.
• Implement program budgets and monitor the resulting spending plan ensuring that the budget is maintained.
• Provide up to date stats on required program metrics as needed. Work with staff that are not achieving program goals to make modifications to process to meet all identified goals.
• Maintain a positive community image through outreach, public speaking and marketing.
• Develop and implement a plan to promote Michigan Works business and career related services by developing and maintaining a network of employers and business relationships to expand corporate contacts, business partnerships and employment opportunities.
• Participate on boards, networking events and other community activities to develop business partnerships. Support employers in developing targeted training to meet their labor demands.

WORKING CONDITIONS

Environmental conditions :

Physical requirements :

Accommodation(s) :

As appropriate and fiscally reasonable.

EXEMPT

This position is exempt from the overtime pay provisions of the Federal Fair Labor Standards Act.

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.