JIRA Cloud Admin

Job Description

Job Title : JIRA Cloud Admin

Experience Required - 5+ Years

Must Have Technical / Functional Skills

Selenium, Test NG, Automation, SQL, Python

Roles & Responsibilities

• Administer and configure Jira Cloud (Software and Service Management) and
• Confluence Cloud environments for multiple lines of business.
• Partner with Product Owners, Scrum Masters, Release Train Engineers and Software
• Engineers to implement Jira structures aligned with Amex's Scaled Agile Framework (SAFe) and enterprise Agile standards.
• Design and maintain custom workflows, screens, schemes, fields, filters, and dashboards that enable effective portfolio and team-level tracking.
• Manage user access, roles, and permissions through Atlassian Access and SSO integrations with Amex identity platforms.
• Implement and maintain automation rules and integrations (e.g., with Slack, GitHub, and ServiceNow).
• Support governance and compliance by ensuring configurations align with Amex security and audit standards.
• Provide technical support and Tier 2 / 3 troubleshooting for Jira Cloud and Confluence Cloud users.
• Develop documentation, training materials, and best practices to promote consistent usage across business units.
• Participate in Atlassian Cloud upgrades, testing, and change management processes in coordination with Enterprise Technology teams.

Salary Range - $90,000 to $110,000 per year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support : Maternal & Parental Leaves.

Insurance Options : Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.

Time Off : Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.