Medicare Compliance & QA Associate

Medicare Compliance & Quality Assurance Associate

Spark is hiring an Associate, Medicare Compliance & Quality Assurance responsible for supporting the organization's compliance operations by managing case intake, tracking case progress, facilitating communication between carriers and agents, and assisting with agent coaching. This role plays a critical part in ensuring timely resolution of compliance matters, maintaining accurate documentation, and promoting adherence to regulatory and internal standards.

The position will report to the Medicare Compliance & Quality Assurance Supervisor and partner closely across our Platform, Contracting, Finance, and Sales teams to maintain the highest standards of compliance across our agent network.

Compliance Case Management & Quality Assurance (80%)

• Manage the complete lifecycle of compliance cases, including intake, investigation, communication, resolution, and formal closure.
• Maintain accurate case records in the case management system and ensure timely documentation of notes, evidence, and required follow-up actions.
• Act as the primary liaison with agents, agencies, internal teams, and carriers to ensure clear and timely communication throughout the case process.
• Monitor case progress, send reminders, and escalate issues as needed to prevent delays and mitigate compliance risks.
• Ensure all necessary information is provided to carriers and verify that all steps are completed before closing cases to support audit readiness.

Agent Coaching & Support (10%)

Operational Support (10%)

Required Experience & Skills

Nice-to-Have Skills & Experience

Technical & Process Skills

Personal Attributes

Compensation

Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $60,000 - $70,000 USD.

We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer :

Compliance

Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov .

Furthermore, for security and compliance requirements, we're unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.