VP of Operations - Chiropractic Health Partners (CHP) - Brydon Portfolio Company

CHIROPRACTIC HEALTH PARTNERS

Chiropractic Health Partners (CHP) is a Management Services Organization (MSO) that acquires and grows practices by providing its partner physicians with the resources, analytics, and expertise needed to add new service lines, build de novo locations, recruit additional providers, improve marketing and optimize processes. The organization continues to grow rapidly through its acquisition strategies and growth initiatives.

The Brydon Group invested in CHP in July 2023, recognizing the need for larger players in this highly fragmented market. The Brydon Group invests in healthcare services, Business to Business (B2B), Business to Government (B2G) and software services.

About the Role

Reporting to the Chief Executive Officer, the Vice President of Operations for CHP will be a key part of the management team for this fast-paced, innovative growth company. This operations executive with a high financial acumen will lead chiropractic practices and centers that may also be multidisciplinary and integrated across their respective region and connecting areas. The leader will work with other MSO executives to lead their region's initial strategic plan but will also be tasked to identify additional areas of opportunity and growth and will ensure each practice under his / her leadership is operating in a highly efficient and effective way that benefits our employees, physicians, providers, and the patients we see.

The Vice President of Operations will :

• Hold P&L accountability for his / her assigned region leading a management team of Practice Administrators and staff; manages revenue growth, operations, labor management, contract management and clinical outcomes
• Implement The Remarkable Practice (TRP) operational processes to support the introduction of new services, equipment and cash-pay care plans
• Manage development of de novos from concept to opening and the reconfiguration of existing centers
• Develop and implement strategic operating plans and goals for assigned region
• Identify opportunities to drive profitability by reviewing, analyzing and addressing gaps in service excellence, policies, and / or procedures proactively; designs solutions, implements, and monitors progress
• Maintain current knowledge regarding community and regional healthcare market and industry issues which may impact business; remains abreast of competitors in his / her assigned region
• Provide guidance on third party payer contracting opportunities to include fee for service and value based contracts
• Develop and implement regional growth strategies which may include adding additional ancillary services to practices, recruiting additional providers, opening new offices, and / or acquiring new practices
• Demonstrate knowledge of CHP's mission, vision, and values; provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce while adhering to applicable standards, policies and procedures, operating instructions, regulatory compliance requirements, confidentiality standards and the code of ethical behavior
• Build robust relationships with physicians across the region, develop communication strategies to ensure alignment on initiatives and change
• Carry out corporate initiatives through thoughtful change management processes and with perseverance when obstacles arise
• Achieve cooperation and teamwork through effective communications and positive relations with physicians, leadership, and staff; successful influencer who can interact effectively with diverse groups of stakeholders
• Work to continuously assess all staffing needs in support of practice operations and driving for continued upskilling of talent through hiring
• Understand the value of technology and is able to address issues of cost, benefits and risk