Customer Service Representative - Bilingual (English / Spanish)

Apoyo Financiero is a fast-growing specialty lender serving underbanked communities across California. We have served over 30,000 clients , funded more than $300 million in loans , and operate through 26+ offices with 140+ employees .

Our mission is to improve the lives of our clients, employees, and the communities we serve by providing access to fair credit and a pathway into the formal financial economy.

Our success is driven by our people. We are committed to fostering professional growth through training, clear internal career pathways, and opportunities for advancement. 98% of our leadership roles are filled internally , reflecting our long-term investment in our team members.

Apoyo Financiero operates within one of the most highly regulated financial and labor environments in the United States-California . We are subject to oversight by federal and state regulatory agencies, including the California Department of Financial Protection and Innovation (DFPI) , reinforcing our commitment to transparency, accountability, and responsible business practices.

We are also a certified Community Development Financial Institution (CDFI) - one of only 117 CDFIs in California -a designation that recognizes our commitment to responsibly serving the underbanked Hispanic community through fair, transparent, and ethical lending practices .

In addition, we maintain strong Wage and Hour compliance standards , supported by company-wide training, clear timekeeping practices, and ongoing education aligned with California labor regulations. We believe fair pay and respect for employees' time are fundamental to a healthy and respectful workplace.

Employees at Apoyo Financiero can expect a professional environment built on integrity, accountability, teamwork, and respect-where doing things the right way is part of who we are.

THE OPPORTUNITY We are seeking success driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable and we'll give you all of the training required to know what to do. We work hard but have fun, so if you're resilient, a self-starter and able to build rapport, we'd love to hear from you.

This is not a remote offer position.

Your role :

• Meet the company sales goals by making our company known, sell our products and get prospects in influence of the Branch.
• Customize financial solutions that meet clients needs and financial goals.
• Appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses.

GENERAL REQUIREMENTS (Our ideal candidate)

Experience in sales and collections preferred. Minimum 1 year of customer service experience, (Retail, Sales, Financial Services).

BENEFITS

paid holidays

POSITION

We are an Equal Opportunity Employer

Apoyo Financiero participates in the Internet-based employment eligibility verification system E-Verify operated by the U.S. Citizenship and Immigration Services.

We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.