Tier 2 Customer Care RepresentativeVirtualVocations • Orlando, Florida, United States
Tier 2 Customer Care Representative
VirtualVocations • Orlando, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Tier 2 Customer Care Representative to provide exceptional support and enhance customer satisfaction.
Key Responsibilities
Handle customer inquiries regarding services and subscriptions via phone, email, and social media
Resolve customer service issues efficiently, aiming for a one-call resolution
Stay updated on product, service, and policy changes through ongoing training
Required Qualifications
High school diploma or GED equivalent
Proficiency in both English and Spanish
Experience in advanced customer care and handling escalated contacts
Familiarity with social media platforms for customer engagement
Punctual and consistent attendance is required
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