Customer Service Representative

Yes, the name is memorable and you bet, our food is positively addictive. But what really makes Stoner’s Pizza Joint so appealing is our food-loving culture that makes owning one fun, fast-paced, and forward-thinking. Our irresistible dough recipe was developed 30 years ago but with new leadership, we’ve updated the concept to better reflect what pizza lovers want now, and in the future.

We are looking for a CSR to join our staff & serve America’s Best Pizzas!

As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.

Job Responsibilities include but are not limited to:

• Greet and welcome customers to the restaurant
• Take orders, process payments, & customer phone calls
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
• Receiving in-the-moment coaching & hands-on training
• Assisting management with in-store tasks & other daily store duties
• Prepare customer orders & help with kitchen prep activities
• Bag, box, wrap, & distribute orders
• Cleaning, maintaining, & stocking the showroom & kitchen
• Complying with the rules and regulations of the company

Must be 16 years of age or older * Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. * Familiarity with kitchen equipment & POS/KPS systems * Understanding of food hygiene * Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person * Good time-management skills * Ability to enter orders using a computer keyboard or touch screen. * Flexibility to work in shifts, including weekends and evenings * Ability to handle the physical demands of a restaurant – standing, lifting, carrying, etc.