Talent.com
Help Desk Analyst
Help Desk AnalystInteractive Process Technology LLC • San Antonio, TX, United States
[error_messages.no_longer_accepting]
Help Desk Analyst

Help Desk Analyst

Interactive Process Technology LLC • San Antonio, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Help Desk Analyst

Remote

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team :

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for :

  • Smart people with a passion for technology
  • Ability to solve challenging business problems
  • Self-directed professionals
  • Hunger to continually learn and grow

Responsibilities :

  • Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems
  • Studies and resolves computer software and hardware problems of users
  • Acts as a contact for users having problems using computer software, hardware, and operating systems
  • Determines whether problem is caused by hardware, software, or system
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures
  • Talks with co-workers to research problem and find solution
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
  • Talks to programmers to explain software errors or to recommend changes to programs
  • Calls software and hardware vendors to request service regarding defective products
  • Reads trade magazines and attends computer trade shows to obtain current information about computers
  • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • May write software and hardware evaluation and recommendation for management review
  • May write or revise user-training manuals and procedures
  • May develop training materials, such as exercises and visual displays
  • May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training
  • May install microcomputers, software, and peripheral equipment, following procedures and using hand tools
  • May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis
  • May specialize by type of software, computer language, or computer operating system
  • Requirements :

  • Bachelor's degree in an IT related field preferred
  • Five (5) years of experience in a similar role
  • Active Security clearance required
  • IPTA is an Equal Opportunity / Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

    #clearance

    [job_alerts.create_a_job]

    Help Desk Analyst • San Antonio, TX, United States

    [internal_linking.related_jobs]
    Help Desk Analyst

    Help Desk Analyst

    Interactive Process Technology LLC • San Antonio, TX, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team membe...[show_more]
    [last_updated.last_updated_30]
    Help Desk Administrator

    Help Desk Administrator

    FWG Solutions • San Antonio, Texas, USA
    [job_card.full_time]
    FWG Solutions is a rapidly growing systems integrator and premier small business provider of technology services to government and commercial clients. We are a trusted provider of cybersecurity log...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Cyber Security Incident Response Team Manager

    Cyber Security Incident Response Team Manager

    Capital Group • San Antonio, TX, United States
    [job_card.full_time]
    I can succeed as a Cyber Security Incident Response Team Manager at Capital Group.We are seeking a highly technical and hands-on Incident Response Manager to lead our 24 / 7 global team of analysts r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Systems Analyst, Deltek

    Systems Analyst, Deltek

    CFS • San Antonio, TX, US
    [job_card.full_time]
    Competitive Compensation + Bonus + Excellent Benefits.Why This Opportunity Stands Out.Join a top-tier civil engineering and infrastructure firm that's shaping communities across Texas and beyond.Be...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    GCP Data Analyst - BigQuery (USA)

    GCP Data Analyst - BigQuery (USA)

    Rackspace • San Antonio, Texas, United States
    [job_card.full_time]
    We’re seeking a GCP Data Analyst with deep expertise in BigQuery, strong SQL and Python skills, and a sharp analytical mindset to support both data validation initiatives and ongoing analytics work...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Help Desk Manager

    Help Desk Manager

    Interactive Process Technology LLC • San Antonio, TX, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team membe...[show_more]
    [last_updated.last_updated_30]
    System Administrator II - IM Data Center Operations

    System Administrator II - IM Data Center Operations

    CHRISTUS Health • San Antonio, Texas, US
    [job_card.full_time]
    Description Summary : The Systems Administrator II is responsible for support, installation, monitoring, security and maintenance of enterprise applications, software, servers and operating systems....[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    System Administrator II - IM Data Center Operations (San Antonio)

    System Administrator II - IM Data Center Operations (San Antonio)

    Christus Health • San Antonio, TX, US
    [job_card.full_time] +1
    The Systems Administrator II is responsible for support, installation, monitoring, security and maintenance of enterprise applications, software, servers and operating systems.The ability to suppor...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Application Systems Analyst

    Senior Application Systems Analyst

    University Health • San Antonio, TX, US
    [job_card.full_time]
    POSITION SUMMARY AND RESPONSIBILITIES.Provides computer project technical expertise, project management, technical guidance and direction in the implementation and operation of computer systems use...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IAM Support Specialist

    IAM Support Specialist

    Capgemini Government Solutions • San Antonio, TX, US
    [job_card.full_time]
    Capgemini Government Solutions (CGS) LLC is looking for a highly motivated and experienced IAM Support Specialist to join our team in San Antonio, TX. This outstanding opportunity is a hybrid of eng...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Computer Operations Analyst

    Lead Computer Operations Analyst

    University Health • San Antonio, TX, US
    [job_card.full_time]
    POSITION SUMMARY / RESPONSIBILITIES.Responsible for the shift's operation and staff performance.Operates the Health System's computers in a multi-platform environment. Authorizes, coordinates and sche...[show_more]
    [last_updated.last_updated_30] • [promoted]
    DME Rev Cycle Analyst

    DME Rev Cycle Analyst

    TEKsystems • San Antonio, TX, United States
    [job_card.full_time]
    The Billing Support Specialist will be responsible for ensuring orders are tasked appropriately between different systems. A Billing Support Specialist determines where orders must be tasked to ensu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Third Party Risk Security Analyst

    Third Party Risk Security Analyst

    TEKsystems • San Antonio, TX, United States
    [job_card.full_time]
    Our insurance client is looking to build a small team of Third Party Risk Analysts focused on conducting a range of third-party assessments across the Infosec, IT, Privacy and Model Risk, & Artific...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Business Data Analyst

    Business Data Analyst

    Catapult Solutions Group • San Antonio, TX, US
    [job_card.full_time]
    Department : Applications / Software Development.Location : Hybrid – Austin, TX.Our client supports modernization and data-driven enhancements across statewide health and human services systems...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    System Administrator II - IM Data Center Operations

    System Administrator II - IM Data Center Operations

    Christus Health • San Antonio, TX, United States
    [job_card.full_time]
    The Systems Administrator II is responsible for support, installation, monitoring, security and maintenance of enterprise applications, software, servers and operating systems.The ability to suppor...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Application Systems Analyst Manager

    Application Systems Analyst Manager

    University Health • San Antonio, TX, US
    [job_card.full_time]
    POSITION SUMMARY AND RESPONSIBILITIES.Provides technical expertise, project management, technical guidance and direction in the implementation and operation of application systems used for financia...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Help Desk Specialist

    IT Help Desk Specialist

    Revel Staffing • San Antonio, TX, us
    [job_card.full_time]
    [filters_job_card.quick_apply]
    A growing healthcare organization is seeking a.Healthcare IT Help Desk Specialist.This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and co...[show_more]
    [last_updated.last_updated_1_day]
    Network Provisioning Engineer

    Network Provisioning Engineer

    Segra • San Antonio, TX, United States
    [job_card.full_time]
    Segra is searching for a qualified and experienced.This work arrangement for this role is a hybrid position, requiring three (3) days in the office, with flexibility to work remotely two (2) days e...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]