Customer Service Representative

Bosch - - Responsibilities: Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.; Provide accurate product or service information to customers, addressing any questions or concerns.; Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented.; Resolve escalated customer complaints and issues in a timely and professional manner.; Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation).