Director, Gaming Systems

Director, Gaming Systems

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

Job Summary

This position is responsible for all operations, technical, and administrative duties involving the slot and video poker operations. This position maintains the integrity of gaming data in Oasis, and reporting databases to effectively analyze and discuss slot game performance, video poker game performance. The position is centrally located at FGNO administrative offices to effectively collaborate regularly with floor operations, marketing, finance, and compliance, with the goal of maximizing game performance and floor optimization, customer growth and increased player value.

Essential Duties And Responsibilities

• Safeguard the confidential information of all customers, team members, departments, and company records and assets.
• Provide data-driven insights and recommendations to improve the performance and profitability of the FGNO Casino and OTB gaming floors.
• Coordinate gaming system upgrades, installs and floor reorganizations of Slots and Video poker.
• Monitor Slot and Video Poker performance and implement gaming equipment maintenance policies and procedures.
• Review reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.
• Review and analyze all gaming data for both OTB and FGNO. Relate data to actual machine performance and recommend corrective action.
• Make recommendations and enhancements to data systems as needed.
• Insure the gaming product is aligned with current regulations and company internal policies and procedures. Monitor legal compliance with federal, state, and gaming laws.
• Maintain an effective training program for all gaming repair personnel.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies to ensure compliance in all areas.
• Conduct performance reviews, wage increases, and promotions relative to OTBS.
• Recommend disciplinary action for Video Poker and OTBs.
• Supervise and monitor work at Video Poker and slot tech operations.
• Position may require travel, as needed. This is estimated to be 15% travel.
• Perform all other duties, as assigned.

Required Skills And Abilities

Knowledge of principles and processes for providing customer service.

Must be 21 years or older. Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.

Education And Experience

College / Technical Degree or equivalent experience.

Physical Requirements & Working Conditions

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds. Office / Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.