Manager – Technology Support Services

The Position

The Technology & Data Services Division is now accepting applications for Manager Technology Support Services.

Under the direction of assigned supervisor plans organizes and directs the activities and operations related to the Helpdesk desktop support and site services; prepares and maintains the Technology Support Services unit budget and expenditures; assures issues related to implementation and support of information technology at the County Office are addressed efficiently and effectively; supervises and evaluates the performance of assigned personnel.

The Manager - Technology Support Services leads several major functions within the Technology and Data Services Division : Our help desk call center site support services network support and special projects. An ideal candidate will :

• Have experience leading call centers
• Have experience managing field support technicians
• Have experience working in K-12 educational settings
• Have a strong technical background
• Have experience in technical project management
• Be adept at managing a diverse dynamic team
• Have exceptional customer service skills

The Manager Technology Support Services supports the Santa Clara County Office of Educations (SCCOE) staff and sites the school districts we serve and our extensive wide area network providing mission critical services to education users in the county and region. The position also manages the SCCOEs Technical Support team and works closely with the Security Infrastructure and Systems Engineering group on cross-functional projects.

This position is full-time in-person and has a work year of 12 months / 261 days / 8 hour per day.

Leadership team members are eligible to receive a $2500 annual stipend for a masters degree and a $2500 additional stipend for a doctorate provide official documentation is submitted.

Example of Duties and Responsibilities

To learn more about this position please click here to view the job description.

Education and Experience

Any combination equivalent to :

LICENSES AND OTHER REQUIREMENTS

Supplemental Information

APPLICATION PROCEDURES

The following application materials are required :

The application and materials must be received by application or late applications will not be accepted. If you are unsure if your application and all required materials have been received please contact the recruiter for this position prior to the filing date.

EXAMINATION PROCEDURES

NOTE : Examination procedures are subject to change as deemed necessary by the Director - Classified Personnel Services. Candidates who test successfully for placement on the eligibility list may be certified to other related positions without further testing requirements OR job posting announcements. The right is reserved to add eliminate or adjust testing steps and / or information on the posting at any time during the position posting and testing process which may include but is not limited to further testing inclusive of on-the job testing recruitment and recruitment extensions which may be for less than 15 days after an eligibility list has been certified which may cause adjustments on the eligibility list as evaluated to be reasonable or necessary.

HEALTH WELFARE AND OTHER BENEFITS :

The Santa Clara County Office of Education takes pride in offering a benefits program that provides flexibility for the diverse and changing needs of our employees. We provide eligible employees with valuable benefits options including :

Benefit and Retirement information may vary depending on the bargaining unit. Full-time employees (30 hrs. / weekly) are offered free dental and vision coverage for themselves and eligible dependents. Most medical plans are offered at no cost to employees and their eligible dependents. For more information please visit our benefits page : Employee Benefits

ACCOMMODATION REQUESTS :

Candidates who require reasonable accommodations for any part of the testing process must contact Classified Personnel Services (CPS) at least three (3) days prior to the scheduled test date at . Hearing-impaired individuals may contact the California Relay Service at 1- then . After contacting CPS candidates will be asked to submit documentation supporting their accommodation request. Failure to reach out within the specified timeline may result in an inability to make accommodations.

RECRUITMENT CONTACT :

For questions about the position or recruitment process please contact :

Kathy Jalaan

408.453.6602

EQUAL OPPORTUNITY EMPLOYER :

The Santa Clara County Office of Education prohibits discrimination harassment intimidation and bullying based on actual or perceived race or ethnicity gender / sex (including gender identity gender expression pregnancy childbirth breastfeeding and pregnancy-related medical conditions) sexual orientation religion color national origin ancestry immigration status physical or mental status marital status registered domestic partner status age (40 and above) genetic information political belief or affiliation (not union related) a persons association with a person or group with one or more of these actual or perceived characteristics or any other basis protected by federal state or local law ordinance or regulation in any program or activity it conducts or to which it provides significant assistance.

For direct concerns related to Equal Opportunity Employment please contact :

Roger

Interim Associate Superintendent

Human Resources

Santa Clara County Office of Education

1290 Ridder Park Drive

San Jose Ca 95131

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 143710 - 183414