SAP Level 3 Support Specialist

Job Summary :

We are seeking a highly experienced and technically proficient SAP Level 3Support Specialist to join our team. The ideal candidate will be a subject matter expert in one or more SAP modules, responsible for providing advanced support for our SAP landscape. This role involves resolving complex incidents and problems escalated from Level 1 and 2 teams, performing root cause analysis, implementing configuration changes, and collaborating with development teams to deliver long-term solutions and system enhancements. The L3 Support Specialist will play a critical role in ensuring the stability, performance, and reliability of our SAP systems.

Key Responsibilities :

• Incident and Problem Management :
• Serve as the final point of escalation for complex, high-priority SAP incidents and problems that cannot be resolved by L1 and L2 support teams.
• Perform in-depth root cause analysis to identify the underlying issues, not just the symptoms.
• Develop and implement permanent solutions, including system configuration changes, bug fixes, or enhancements.
• System Maintenance and Enhancement :
• Propose and implement system improvements to enhance performance, stability, and user experience.
• Collaborate with business analysts and end-users to understand new requirements and translate them into technical specifications.
• Manage and execute change requests, including configuration, development, and testing.
• Participate in system upgrades, migrations, and patching activities.
• Follow up new features launched for SAP S4 / Hana public cloud, assess impact on Artemyn business, tests and deploy including change management, dependencies to other features and risk analysis
• Technical Expertise :
• Maintain deep, specialized knowledge of SAP S / 4HANA public cloud modules (e FI / CO, SD, MM).
• Possess strong technical skills in SAP development and debugging (e.g., ABAP, Idocs) to analyze and resolve custom code issues.
• Be proficient in using SAP support tools, to monitor system health and manage tickets.
• Integrate and manage third party interfaces implementation including discussion with suppliers, data mapping, testing and move to production
• Open and escalate ticket to SAP if required
• Maintain a follow up on SAP platform including KPI management, users management, licensing and modules management
• Working with the infrastructure and security teams to be compliant with technical standards and best practices.
• Master data and transactional data management, mapping and loading capabilities
• Collaboration and Communication :
• Work closely with business stakeholders, functional consultants, developers, and other IT teams to ensure a coordinated approach to issue resolution.
• Provide expert guidance and knowledge transfer to L1 and L2 support teams to improve their problem-solving capabilities.
• Communicate clearly and effectively with both technical and non-technical audiences regarding the status of critical issues and planned solutions.
• Documentation and Best Practices :
• Create and maintain detailed documentation for complex solutions, workarounds, and technical configurations.
• Adhere to ITIL principles for incident, problem, and change management.
• Ensure all support activities comply with established security policies and best practices.

ARE YOU A MATCH?

ABOUT US

Artemyn is a new global company, however benefiting from decades of expertise in the processing and application of minerals to help our customers in developing innovative and sustainable solutions.

With a strong presence in Americas, Europe and Asia, Artemyn is the leader in mineral solutions to the Paper & Board industry, supplying kaolin, ground calcium carbonate (“GCC”), precipitated calcium carbonate (“PCC”), and talc.

The company also has some expertise in other markets, such as Barrier coating for Paper and Packaging, Ceramics and more.

Get to know more about us : www.artemyn.com

LinkedIN : www.linkedin.com / company / artemyn /

WHAT WE OFFER :

Specific Tools / Technologies : ERP (SAP), OKTA, AD, Google workspace, ITSM (BMC)

DIVERSITY, EQUITY AND INCLUSION

Workplace diversity is a combination of visible and invisible human differences. These differences may influence employees in their attitudes, behaviors, values and ways of working within their professional environment and include, but are not limited to gender, age, nationality, citizenship, ethnicity, religious status, educational background, sexual orientation, physical and mental abilities, marital and parental status, or political affiliation.

Artemyn strives to recognize, accept and value differences as an asset, fostering an inclusive environment based on mutual respect and dignity.

We aim to embrace this diversity and facilitate inclusion in all its dimensions in order to be an attractive company for a diverse workforce, to foster an environment of innovation and creativity, to help enhance business decisions and thus to drive a high-performance culture.