Help Desk Technician

As a Help Desk Technician you will be responsible for troubleshooting and resolving technical issues providing support for hardware and software applications and maintaining customer satisfaction. You will have the chance to work with various technologies and collaborate with experienced IT professionals to enhance your skills in a supportive and dynamic environment.

We offer a competitive hourly salary making this position not only a great start to your IT career but also a rewarding opportunity to grow within a reputable organization.

Responsibilities :

• Provide first-level technical support for clients via phone email or chat
• Troubleshoot hardware and software issues efficiently
• Document and track support requests in the ticketing system
• Assist users with software installations and configurations
• Maintain an inventory of IT equipment and supplies
• Escalate complex issues to senior technicians as necessary
• Conduct follow-ups to ensure customer satisfaction
• Stay updated with new technology and support tools

Requirements :

Your expertise in diagnosing and resolving common connectivity and service-related problems will contribute to maintaining high levels of customer satisfaction at JMB.

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : FULL_TIME

Experience : years

Vacancy : 1