Solutions Consultant

Job Description

Job Description

About ETS :

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities : PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Solutions Consultant is a partner with the sales and account management teams, providing pre-sales expertise and guidance to discover, document, and design end-to-end solutions for clients. The Solutions Consultant is the technical owner of high-level solutioning and integration workflows leading into the client implementation phase and works with the PMO, Implementation, and QA teams to ensure timely onboarding. This role is a vital part of managing customer expectations, while also being knowledgeable of what is possible and what requires custom work and / or development.

This role is a full-time permanent position, flexible from Monday to Friday during typical office hours. There will be occasional travel for events, meetings and workshops. Day-to-day, this role can be performed remotely.

Role Responsibilities

• Solid technical knowledge of how PSI's systems, services, platforms, and APIs work and communicate with each other as well as third-party platforms and services integrate and interact.
• Effective at needs assessment and requirements gathering, working with clients to explain / demonstrate PSI capabilities and helping build the most efficient solutions by understanding the problems clients are trying to solve.
• Deep understanding of the candidate (test taker) journey with a focus on providing a frictionless experience.
• Effectively work across PSI (e.g., business development, account management, product management, development, implementation, operations, finance, and client services teams) to design and document effective client solutions.
• Confidence to model solutions with partial client data making practical assumptions and caveats as the solution progresses.
• Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how, past experiences, and successful examples from other clients.
• Work with PMO, Implementation and QA teams to communicate agreed to solutions.
• Work with Product Managers to communicate technical requirements for client development work and reaffirm product capabilities.
• Provide expertise to product management on platform enhancements and roadmap planning.
• Education to Bachelor's degree level in related field is required, such as Business Analysis, Business Administration, Computer Science or MIS.
• 3+ years of solutions experience delivering quality, on-time technical delivery working closely with QA, software development and project management in an agile environment.
• Well-versed in SaaS-based solution delivery methods.
• Experience in client requirements gathering with strong problem-solving skills.
• Experience partnering with business development and account management teams to deliver client solutions and / or implementations.
• Experience in determining processes to produce accurate LOEs and thorough business requirements gathering experience.
• Demonstrated project management skills over multiple projects across varying geographies.
• Ability to explain and answer high-level questions regarding technical integrations (such as APIs and SSO processes) to client IT staff during the pre-sales phase.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.