IT Support Specialist

Job Title : IT Support Specialist

Location : Phoenix, AZ

Reports To : Manager of Applications & Data Security

Status : Full-Time, Bi-Weekly Pay

Job Summary :

The IT Support Specialist provides technical support to all employees, including handling helpdesk tickets, responding to hotline calls, and assisting walk-in users with urgent issues. This role also collaborates with IT team members on internal projects and continuous improvement efforts.

Key Responsibilities :

Provide outstanding customer service and technical support to end users.

Troubleshoot and resolve PC and end-user hardware / software issues.

Support onboarding and offboarding processes for all employees.

Manage and track IT equipment and software inventory, including decommissioning outdated hardware.

Document internal processes (e.g., onboarding / offboarding).

Create and update knowledge base articles for common support issues.

Collaborate with systems engineers, IT managers, and administrators on IT initiatives.

Participate in an on-call rotation for critical user support needs.

Required Qualifications :

1+ years of experience supporting Windows-based PC environments.

1+ years providing direct end-user support.

Strong attention to detail and a passion for technology.

Demonstrated commitment to delivering a great end-user experience.

Preferred Skills :

Experience with Active Directory and user account management.

Familiarity with Windows Server operating systems.

Support experience for mobile devices (especially iOS).

Proficiency with Microsoft 365 apps (Teams, SharePoint, OneDrive).

Exposure to Intune and Autopilot for device deployment.

Experience supporting Teams Voice.

Familiarity with virtualization technologies (e.g., VMware Workstation, VirtualBox).

Experience with FreshService or other ITSM platforms.

Physical & Work Environment Requirements :

Ability to lift and transport IT equipment (e.g., PCs, peripherals).

Ability to remain seated and work on a computer for extended periods.

Capable of handling multiple tasks and projects simultaneously in a fast-paced environment.