Inside Sales Representative

Meridian Sales Role

This sales role is meant to be a bridge between sales support and field sales. It is essential for driving sales growth, enhancing customer relationships, and supporting BDMs in expanding the company's market share through proactive sales efforts and exceptional customer support. Inside Sales is a pivotal role focused on driving sales growth through proactive selling with prospecting and lead nurturing. This position is dedicated to developing strong relationships with MLS customers and Business Development Managers (BDMs), aiming to expand the book of business in existing accounts and establishing new customer relationships. This role is essential for generating new sales, enhancing the customer experience, and partnering closely with BDMs to drive and achieve the company's growth and success through efficient pipeline management.

Key Duties

Tasks / Duties / Responsibilities :

• Sales Growth : Aggressively seek out new sales opportunities, nurture leads, and follow a sales plan to exceed goals for assigned accounts / territories.
• Territory Support and Expansion : Collaborate with BDMs to build new customer relationships and expand business within existing accounts.
• Customer Relationship Management : Develop and maintain strong relationships with MLS customers and BDMs to ensure satisfaction and loyalty.
• Customer Support : Provide exceptional support by addressing inquiries, resolving complaints, handling billing issues, and managing technical / quality problems.
• Order and Sales Management : Handle quoting processes and manage sales activities for a seamless customer experience.
• Pipeline and Sample Management : Actively monitor sample statuses and manage the sales pipeline using CRM tools (e.g., SFDC) for accurate forecasting and opportunity realization.
• Training and Development : Engage in training related to product lines, systems, and strategies; assist with product promotions and special projects.
• Proposal and Documentation : Prepare customer proposals, assist in price negotiations, and collect necessary documentation for customer projects.
• Technical Knowledge and Systems Utilization : Provide basic technical knowledge to customers and utilize company systems (Powerlink, MAPICS, MasterCONTROL, etc.).
• Collaboration : Work effectively with technical specialists and manufacturing teams to deliver quality products.
• Key Performance Indicators : Maintain and track critical KPIs including Territory Attainment, Prospecting efforts (Sales Derived Leads), and opportunity realization through sample follow-up, validation, and commercialization conversion rates.
• KEY METRICS FOR SUCCESS :
• Full Pipeline Management with SFDC :
• Lead conversion and follow-up within 2 business days.
• Sample placement and follow-up
• Validation Support
• Commercialization Support
• Key Metrics Tracked
• Virtual New Business Visits
• Prospecting efforts through lead nurturing
• Prospecting efforts through Sales Qualified Leads (SQLs)
• Samples, Validations, and Commercialization of New Business
• Performance Reporting :
• Clearly articulate Opportunities Lost / Won
• Identify and close new customers
• Accurately forecast for the territory

Qualifications