Residential Counselor (Per Diem)

Job Description

Job Description

Why Children’s Services of Roxbury?

At Children’s Services of Roxbury, we’re not just offering a job - we’re offering a chance to be part of something bigger. Our mission is to bring peace of mind to children and families across Massachusetts. We foster a culture of trust, humility, and respect, where every team member is valued and supported. If you’re looking to make a real impact and grow with a team that strives to create a brighter future for children, this role is for you.

The Role

We are looking for on-call per diem staff to fill shifts at an ad hoc basis depending on shift availability. These compassionate, mission-driven Residential Counselors will join our Roxbury and Dorchester teams and fill the following shifts depending on availability :

7AM to 3PM

3PM to 11PM

11PM to 7AM

As a Residential Counselor, you will be a key stabilizing presence for families living in our congregate shelter – creating safety, offering support and helping families take steps towards long-term housing stability. You will welcome families to shelter, complete necessary paperwork, monitor, and document activity and respond thoughtfully to emerging needs.

You’ll use strong communication, problem-solving, and crisis-intervention skills to maintain a supportive environment, document activity, and assist families with accessing resources and completing housing-related tasks. Effective communication with non-English-speaking residents (via Language Line) is essential.

Because this is a state-designated Essential Position, your on-site presence during weather-related closures and emergencies is vital to ensuring families remain safe and supported. Residential Counselors are the steady, reliable team members families depend on during uncertain moments. Attendance at supervision and staff meetings (monthly and as needed) helps ensure you feel prepared and connected in this important role.

What You’ll Do

• Build positive, respectful, and welcoming relationships with families from diverse backgrounds.
• Use solution-focused communication and trauma-informed approaches to support residents and resolve challenges (i.e., conflict resolution, crisis intervention, de-escalation, etc.)
• Support safety and structure through room / unit checks, hourly rounds, monitoring chores, and observing family needs and adherence to the shelter rules.
• Facilitate smooth transitions during intake : welcome families, review rules, provide supplies, assess immediate needs and orient them to the neighborhood.
• Assess maintenance needs and submit maintenance requests.
• Ensure strong shift-to-shift communication for effective service delivery.
• Assist with administrative and operational tasks including :

Managing a safe, secure, and clean environment

What You’ll Bring :

What We Offer

We believe in taking care of our team, which is why we offer :

At Children’s Services of Roxbury, we are committed to creating an inclusive environment where everyone feels welcome. Children’s Services of Roxbury is an equal opportunity employer; we encourage applicants of all backgrounds to apply. If you are ready to become a part of something special, please apply today.