Applications Architect (ServiceNow)

Job Title : Applications Architect (Must be ServiceNow Systems Administrator Certified)

Job Location : Tallahassee, FL (on-site)

Job Duration : Contract through June + extension

Overview : This role requires a hands-on leader with experience in product lifecycle management, including development planning, feature delivery, and release cycles for software-based solutions. The Product Development Coordinator will serve as a liaison between business owners and technical teams, balancing business priorities with technical constraints and ensuring quality product delivery.

Job Tasks and Activities :

• Product Development andLifecycle Management

Oversee ServiceNow product development from planning through implementation and post- deployment support.

Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors.

Define, implement, and monitor application governance policies for ServiceNow modules and integrations.

Provide oversight for platform configuration, enhancement, and integration activities.

Manage or coordinate CMDB structure, data quality, and governance processes.

Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles.

Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.).

Communicate technical and functional information clearly to business owners, leadership, and technical teams.

Recommend and implement process improvements to enhance product delivery and platform performance.

Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes.

Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities.

Follow all Department, ISP, and team-defined standards and procedures.

Required Experience :

Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support.

Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.

Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.

Experience managing CMDB structure, data quality, and governance.

Strong ability to communicate complex technical information to business owners, leadership, and technical teams.

Preferred Experience :

Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.

Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.

Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.

Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.

Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes.

Education / Certifications :

Computer Science

ServiceNow System Administrator Certification

Certified Implementation Specialist (CIS) - ServiceNow

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit

https : / / dexian.com /

to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.