Enterprise App Programmer

Title : Enterprise App Programmer

Location :

Bangalore, Karnataka, IN

Requisition ID : 133448

Job Summary

As an L2 Engineer, you are part of a 24 / 5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.

The Application Support group is a part of NetApp’s IT function and is responsible for a wide range of applications expertise. As a part of a team, you will help to ensure that team objectives and operational goals are met.

Job Requirements

Essential functions :

• Provide specific technology operations support during assigned shift. Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively.
• Should have 4-5 years of working experience on SAP CPI,SAP IBP to apply principles, concepts and best practices in supporting developed solutions and strategies
• Overall order based planning process understanding including the results of Confirmation run for scheduling and shipping process, gating factor and supply usage
• ABC XYZ segmentation, Product life cycle management, Stastical forecast generation configuration Along
• Understanding of customization in the IBP using key figure calculation and operator
• Supporting on Supply planning engines like Heuristic with Customized solutioning and to understand Forecast consumption concepts
• Cloud platform integration for Data services and HANA Smart Data Integration functional technical knowledge to understand the data flow and resolve issues
• Role creation, Catalogs, user creation concepts understanding
• Strong communication ,Strong presentation and writing skills
• Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow
• Ability to follow standard ITIL support principles and processes
• Working knowledge of ServiceNow or similar ITSM support tools.
• Willingness to stretch beyond office hours in case of priority issues
• Have been part of implementation projects and handling L2 support
• Provide expertise on all technical questions related to SAP CPI integration
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members

Education

Job Segment : Electrical Engineering, PLM, SAP, ERP, Supply Chain, Engineering, Management, Technology, Operations