Director of Retail Client Experience Selling & Styling

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street : taking the consciousness from practice on the mat and putting it into practice in life.

Overview

We are seeking a visionary and passionate leader to own elevate and drive the entire retail journey with a focus on delivering an exceptional client experience best-in-class selling strategies and personalized styling programs. This role will define and execute a global strategy that aligns with brand values and business objectives ensuring consistency across all touchpointsdigital in-store and post-purchase.

The Director will be accountable for client loyalty and brand perception through innovative clienteling programs service standards and styling initiatives. This role requires a deep understanding of customer behavior retail dynamics and team development as well as proven success in leading cross-functional partnerships in a service-centric environment.

Responsibilities

Client Experience & Service Strategy

• Design and implement a holistic client experience strategy that integrates selling service and styling excellence.
• Champion a culture of hospitality and client-centricity across the global retail network.
• Define and uphold service standards that ensure a consistent elevated experience at every touchpoint.

Clienteling & Relationship Management

Styling & Selling Excellence

Sales Education & Enablement

Leadership & Team Development

Analytics & Insights

Cross-Functional Collaboration

Qualifications

The base salary range for this position is $160000-$190000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location experience and performance. As such on occasion and when applicable there is the possibility that the final agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the companys total rewards package for exempt employees. Other rewards may include long term incentives a PTO policy and many other progressive benefits.

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Required Experience :

Director

Key Skills

CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Fireworks,User Research,UI,Axure,Experience Design

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 160000 - 190000