Customer Service Representative Mesa Gateway Airport

Customer Service Representative Mesa Gateway Airport

Customer Service Representative answers phone calls from customers and employees. Provides consistent and professional customer service in assisting internal and external customers with weekly and daily parking requirements. Some computer knowledge is helpful.

Key Responsibilities

Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed.

Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations.

Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information.

Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction.

Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency.

Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data.

Answer inbound emails and phone calls within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external customers.

Provide comprehensive service and support for customers, including potential customers and existing customers.

Provide comprehensive branch, lot and account maintenance support.

Respond to customer inquiries ensuring customers receive timely resolution and accurate information.

Demonstrate excellent customer service to assist in retaining customers.

Ensure all customer account information is updated accurately and notes are entered for every transaction.

Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department.

Complete and maintain any required paperwork or record keeping methods.

Keep up to date with changes in workflow, policy, and product knowledge.

Provides support and training to new CSR positions.

Keeps accurate records and updates all systems with required information.

Assists other CSR's with trouble shooting for clients.

Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external parking customers.

Provide user support / assistance to customers using the web-based interface.

Other duties as assigned.

Skills, Knowledge and Expertise

Must be at least 18 years of age.

G12 / Equivalent.

1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred.

1 year data entry experience equaling 40 WPM.

Knowledge of contact center policies and software, including CRM, phone systems, etc.

Strong work ethic and reliability with professionalism and poise.

Superior interpersonal, verbal, and written communication skills.

Exceptional written oral communication skills.

Strong analytical abilities and sound judgment in decision-making.

Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems.

Ability to multitask, prioritize, and organize within a structured environment.

Flexibility and adaptability.

Motivated, take initiative and possess strong work ethic.

Ability to respond to customer complaints maintain professionalism at all times.

Conflict resolution.

Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements.

Exceptional telephone etiquette.

Intermediate knowledge of computer software applications MS office.

Ability to successfully and consistently achieve individual and departmental service level goals.

Positive, team-oriented attitude and ability to balance independent workload with broader team goals.

Benefits

Join our team and enjoy an outstanding benefits package, including :

(Full Time Only)

Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off : Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companiesImpark, Lanier Parking, Republic Parking, AmeriPark, and Park Oneis a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.